Terms of service

TrackClear Studio · {{LEGAL_ENTITY}} · last updated {{LAST_UPDATED}}

These terms are the agreement between you and {{LEGAL_ENTITY}} (“we”, “us”) covering TrackClear Studio. Installing or using the software means you accept them. They are written to be understood; where a clause exists to limit our liability, it says so rather than hiding behind capital letters.

1. The licence you are buying

You are buying a licence to use the software, not the software itself. It is personal, non-exclusive and non-transferable, and it lets you:

• Install and use TrackClear Studio on up to three computers you own or control, on Windows or macOS.
• Use it for commercial work — paid DJ sets, monetized mixes, client libraries. There is no separate business licence and no revenue threshold.
• Keep using the version you have for as long as you like, on the same terms, even if you stop paying for updates or we stop selling the product.

If you need it on more machines, or on machines belonging to a company or a team, write to {{SUPPORT_EMAIL}} and we will sort something out.

2. What the licence does not allow

• Sharing, reselling, renting or publishing your licence key.
• Removing or working around the licensing itself.
• Reverse-engineering, decompiling or disassembling the software, except to the extent that law in your country says you may do so regardless of what this agreement says.
• Using it to break the law, or to infringe somebody else’s copyright.

Reading the parts of TrackClear that are open source, modifying them, and rebuilding them under their own licences is expressly fine — see section 8.

3. Payment, taxes and refunds

Purchases are processed by {{STOREFRONT_NAME}}, which is the merchant of record. Your contract of sale for the payment itself is with them, and their terms apply to the transaction. Prices are shown in {{CURRENCY}}; sales tax, VAT or GST is added at checkout according to where you are.

Refunds. If TrackClear does not do what this website says it does, ask for your money back within {{REFUND_WINDOW}} of purchase and we will refund you. You do not need to justify it and we will not make it awkward. Write to {{SUPPORT_EMAIL}} or raise it with the storefront.

The one thing we will decline is a refund on a licence that has clearly been shared or resold, because that is a different problem.

4. Trial and updates

The trial exists so you can find out whether the software works on your library before paying for it. {{TRIAL_TERMS}} The trial is provided as-is and carries no support commitment.

Updates. {{UPDATE_TERMS}} We may change, add or remove features in new versions. We will not disable a version you have already installed. Where a feature depends on a service we do not control — identification providers, YouTube — that service may change or withdraw in ways we cannot prevent, and section 9 applies.

5. Clearance results are indicators, not clearance

Specifically, and without hedging:

• A result with no claim is provisional. Content ID can post a claim hours or days later. The software says so, in the interface, every time, and you should read it that way.
• Results vary by territory, by channel and over time. A track that passed on your channel last month may be claimed on a different channel tomorrow.
• A clear result is not permission to use a recording. Copyright in the music is unaffected by what Content ID does or does not detect. Whether you are licensed to play, mix, broadcast or publish a track is between you and the rights holders.
• Identification and genre data can be wrong. They come from third-party databases and from crowd-contributed tags. Treat them as a starting point.

You are responsible for your own decisions about what to publish. We are not liable for claims, strikes, takedowns, demonetization, or lost revenue arising from them — see section 9.

6. Your files and your responsibility

TrackClear reads your music files and, when you ask it to, writes tags back to them. It backs a file up before modifying it, and it does not re-encode audio. Even so:

• Keep your own backups. Any software that writes to files can, in principle, damage them. Ours takes real care not to; yours is the copy that has to survive a disk failure anyway.
• Exports to Serato, Rekordbox and M3U8 write new crates and playlists. Existing ones are read, not overwritten — but your DJ software is its own program with its own behaviour, and you should have a backup of its library before letting anything else write near it.
• File removal in TrackClear works by excluding tracks from your library view. It does not delete audio from your disk unless you explicitly ask it to.

7. Third-party services and accounts

Some features need services we do not run: YouTube and Google, AcoustID, MusicBrainz, and ACRCloud. Using those features means also accepting those providers’ own terms, and their availability, accuracy, rate limits and pricing are theirs to change.

Clearance testing uploads unlisted videos to your own YouTube channel using your own account, and reads back what Content ID found. You remain responsible for your channel and for complying with YouTube’s terms of service. You should delete the test videos when you are done with them; the software can do it for you.

TrackClear Studio is not affiliated with, endorsed by, or connected to YouTube, Google, Serato, Pioneer DJ, or any other company named on this site. Their trademarks are theirs.

8. Open-source components

TrackClear is built on open-source software, and the licences of those components apply to those components rather than these terms. The full list, with each licence, ships with the application and is published as third-party notices.

Notably it includes FFmpeg under the LGPL. You have the right to replace our bundled copy of any LGPL library with your own build; the notices file explains how. Nothing in section 2 restricts a right an open-source licence grants you.

9. Warranty and liability

We stand behind the software working as described. Beyond that, TrackClear Studio is provided “as is”, without warranty of merchantability, fitness for a particular purpose, or non-infringement, to the extent the law allows.

We are not liable for indirect or consequential loss — lost revenue, lost bookings, copyright claims, channel strikes, or damage to files you did not have a backup of. Where we are liable, our total liability is limited to what you paid for the licence in the twelve months before the claim.

None of this excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected by anything in this agreement.

10. Ending the agreement

You can stop using TrackClear at any time; uninstalling ends the agreement. We can end it if you breach section 2 — sharing or cracking a licence — in which case the key stops working and no refund is due. We will contact you first if there is any chance it is a mistake, because usually it is.

11. Changes, law and contact

We may update these terms for future versions and future purchases. The terms you agreed to when you bought your licence continue to govern that licence; we will not retroactively worsen a deal you already made. Material changes are noted in the release notes.

These terms are governed by the law of {{GOVERNING_LAW}}, and the courts of {{GOVERNING_LAW}} have jurisdiction — except that if you are a consumer, you may also bring proceedings in your own country, and mandatory consumer law where you live still applies.

If a clause here turns out to be unenforceable, the rest stays in force. Contact: {{LEGAL_ENTITY}}, {{LEGAL_ADDRESS}}, {{SUPPORT_EMAIL}}.